XYZ Hotel - Terms & Conditions

HOTEL TERMS & CONDITIONS

By making a reservation through this Hotel website or its booking engine, the guest confirms that the information provided is accurate and that the guest has read, understood and accepted the Hotel Terms & Conditions applicable to the reservation and stay. The reservation is made with the Hotel. The booking engine is a technology service provided by HBMS and HBMS is not the provider of the accommodation.

1. RESERVATION & BOOKING

All reservations are subject to room availability and confirmation by the Hotel.
The guest must provide accurate and complete information while making a reservation.
The Hotel reserves the right to cancel a reservation if the information provided is found to be false, incomplete or misleading.
A reservation is considered confirmed only after the Hotel has accepted the booking and a reservation payment confirmation has been issued.

2. CHECK-IN & CHECK-OUT

Standard check-in time is 2 PM and standard check-out time is 11 AM.
Early check-in and late check-out are subject to availability and may attract additional charges as per Hotel policy.
Guests must provide valid government-issued identification at the time of check-in.
The Hotel reserves the right to refuse check-in where valid identification or required booking information is not provided.

3. PAYMENT TERMS

For reservations made with the "Pay at Hotel" option, payment shall be made directly to the Hotel as per the applicable payment terms.
Applicable room rates, taxes, additional charges and other applicable fees shall be payable by the guest.
Any additional services or charges incurred during the stay shall be settled by the guest before check-out unless otherwise agreed by the Hotel.

4. CANCELLATION, AMENDMENT & NO-SHOW

Cancellation and amendment of a reservation are subject to the cancellation and booking conditions applicable to that reservation.
Any applicable cancellation charges shall be as specified in the reservation confirmation or applicable booking policy.
In case of a no-show, the Hotel may apply the applicable no-show charges or cancellation policy.
Special promotional rates or offers may have separate cancellation, amendment or refund conditions.

5. GUEST CONDUCT

Guests are expected to maintain appropriate conduct and respect the safety, comfort and privacy of other guests, Hotel staff and Hotel property.
No unauthorized gatherings, parties or activities that disturb other guests are permitted.
The Hotel reserves the right to take appropriate action, including termination of the stay, in cases of serious misconduct or violation of Hotel rules.

6. HOTEL PROPERTY & DAMAGES

Guests are responsible for any loss or damage to Hotel property caused by themselves or persons accompanying them.
The Hotel may recover reasonable repair or replacement costs for damaged or missing Hotel property.
Guests should inform the Hotel promptly if any damage or maintenance issue is noticed during their stay.

7. PERSONAL BELONGINGS & VALUABLES

Guests are responsible for taking reasonable care of their personal belongings and valuables.
Guests are advised to use any safety deposit or storage facility provided by the Hotel, where available.
The Hotel's responsibility for loss, theft or damage to personal belongings shall be subject to applicable law and Hotel policy.

8. CHILDREN & EXTRA OCCUPANCY

Children and additional occupants are subject to the occupancy limits and applicable charges of the selected room.
Extra person, extra bed and child charges, where applicable, shall be payable according to the Hotel's prevailing rates.
The maximum occupancy of each room must not be exceeded.

9. FOOD & BEVERAGE

Food and beverage services provided by the Hotel are subject to the Hotel's applicable menu, rates and service conditions.
Guests should comply with any Hotel rules relating to outside food and beverages.
Food and beverage charges incurred during the stay shall be settled by the guest before check-out unless otherwise agreed by the Hotel.

10. PARKING & VEHICLES

Parking facilities, where available, are subject to availability and Hotel parking rules.
Guests are responsible for their vehicles and personal belongings kept inside vehicles, subject to applicable law.

11. HOTEL FACILITIES & SERVICES

Hotel facilities and services are subject to availability, operating hours, maintenance requirements and applicable Hotel policies.
The Hotel may temporarily suspend or modify a facility or service when reasonably necessary for maintenance, safety or operational reasons.

12. SAFETY, SECURITY & LEGAL COMPLIANCE

Guests must comply with all reasonable safety, security and operational instructions issued by the Hotel.
Guests must comply with applicable laws and regulations during their stay.
Any prohibited or unlawful activity on Hotel premises is not permitted.

13. CHANGES TO TERMS

The Hotel reserves the right to update or amend these Terms & Conditions from time to time.
The latest version published on this website shall apply to reservations made subject to those terms.

14. FORCE MAJEURE

The Hotel shall not be responsible for failure or delay in providing services where such failure or delay results from circumstances beyond the Hotel's reasonable control, subject to applicable law.

15. CONTACT

For any questions or assistance regarding these Terms & Conditions, please contact the Hotel at fernsresort@xyz.com or call +91-9000000000 , +91-9000000000.

TERMS OF USE

Hotel Standard Check-in time is 2 PM and check-out time is 11 AM.
Early check-in and late check-out are available on subject to availability.
All standard policies pertaining to hotel/ hospitality industry are applicable, when specific reservation policy is not mentioned in the “Reservation Confirmation” document.

PAYMENT TERMS POLICY

Early check-in and late check-out are chargeable as per the Hotel policy. It is mandatory for guests to present valid photo identification at the time of check-in. Such documents can be either an Indian Aadhaar Card, Indian Driver’s License, Indian Voter ID card or Indian or International passport. PAN cards are not accepted. Hotel reserves the right to refuse check-in in the absence of a valid identification document.
Payment for reservations made through this booking engine is to be made directly at the Hotel. This booking engine does not collect online payment from guests.
Applicable taxes are as applicable at the time of reservation.
An extension of stay at the Hotel is liable to be offered at rate/offer applicable at the time the extension request is made. In case, the original offer at which the reservation was booked has expired at that time, the hotel is not liable to offer a room at the original rates but at current rates on offer.
Certain privileged booking rates or special offers are not eligible for cancellation, refund or any change. The Customer is therefore advised to check the room description and any such conditions carefully prior to making a booking. Hotel shall not be liable to cancel or refund amount or alter any bookings if booking is made under such privileged booking rates or special offers.
Where payment has been made directly to the Hotel, any eligible refund will be handled by the Hotel in accordance with the applicable cancellation and refund conditions stated in the reservation confirmation.
Children up-to 10 Years of age can stay free (cribs subject to availability). Children above 10 years of age will be charged as per extra adult rate.
In keeping with our heightened security procedures, we request you to provide your photo-identity proof while checking-in. Indian Nationals can present any of the following which is mandatory: Passport, Driving License, Voter ID Card, Pan Card. Foreign Nationals are required to present their passport and valid visa.

STANDARD TERMS AND CONDITIONS

No gatherings and parties of any nature are allowed in the room. The Hotel reserves the right to evict any additional occupants in the room.
This reservation is not transferable.
In the event of a no-show, the Hotel may apply a charge of one night's room charge, inclusive of applicable government taxes, or the specific no-show conditions stated in the reservation confirmation.
Hotel reserves the right to send guests away from the Hotel due to their conduct and behaviour or for any other safety, security, medical reasons. This applies in particular, if Guests do not observe instructions given by Hotel employees, express themselves in a discriminating manner, harass or endanger other guests.
Guests will not be permitted to compromise the health, safety and security aspects of the Hotel at any point of time.
Guests are bound to produce an original proof of identity at the time arrival in the Hotel
Special terms of offer will be applicable for the respective bookings and in case of conflict, the terms of such special offers will prevail.
Guests are not allowed to bring food and beverage from outside in the Hotel or order food from outside the Hotel.
The Hotel undertakes no liability for the shelf life of the food which is taken away to the Hotel after an event at the Hotel or taken outside the Hotel for private consumption.
In case of conflict in the actual bill provided to you after the receipt of services, the terms of the bill will prevail.
Neatness and hygiene should be adequately maintained by the Guest. The Guest should always adhere to the safety, security and hygiene advise duly provided by the Hotel and should avoid breaching the same. The Guest will be solely responsible for any such violation if identified.
All the assets and valuables of the Hotel should be duly maintained adequately and should not be damaged or destroyed. The Hotel has the discretion to levy any charges in future if it is proven beyond doubt that such damage/destruction to the asset of the Hotel (both movable and immovable) have been done or caused by the Guest.
If you have any allergies, sensitivities or intolerance to, but not limited to: a particular fabric, material, cleaning product or food, kindly inform the Hotel management prior to arrival.
Your valuables can be stored in a safety deposit box in your room (if available) or the hotel may store your valuables upon request. The hotel is entitled to collect a charge for storage of these items.
In case the items you wish to store are exceptionally valuable you must notify the hotel before storing. The hotel may refuse to store this kind of valuables.
Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. The Hotel takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises due to the acts and omissions of the guests themselves.
Lost property found on the premises is logged and kept in a secure location for a period of three (3) months. Thereafter items are either disposed off or donated to charity. The Hotel accepts no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from rooms after check out are only held until close of business that day.
Claimed items can be collected from the hotel with valid identification or alternatively the hotel may arrange postage on behalf of the guest at their expense.
The Hotel is not responsible for damage or disappearance of vehicles kept in the parking area. The hotel is obliged to clearly express in the parking area that the area is not supervised and the hotel is not responsible for the property kept in there.
The Hotel reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.
We do our best to ensure reservation arrangements are satisfactory, however, the Hotel does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
If any transportation is provided by the Hotel as an additional service, the service will be subject to the Hotel's applicable terms and conditions. The Hotel shall not be responsible for any loss, delay, injury, accident, or other incident occurring during the journey, except where liability cannot be excluded under applicable law.
In the event of any suspected self-harm, attempted suicide, suicide, accident, or other serious incident involving a guest or visitor on the Hotel premises, the Hotel may contact the appropriate emergency, medical, or law-enforcement authorities and take reasonable steps to protect the safety of guests, visitors, and Hotel personnel. The Hotel's liability, if any, shall be determined in accordance with applicable law.

GENERAL PROVISIONS

By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel's Standard Terms and Conditions in respect of their reservation / stay at the Hotel.
You further agree that the General Terms and Conditions as provided on the website XYZ Hotel shall constitute the binding agreement between yourself and the Hotel in relation to any and all commercial arrangement including reservation, stay, payment, usage of facilities, etc. of whatsoever nature.
The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.
Guest voluntarily agrees and permits the Hotel representatives to profile the guest from the public domain to ascertain the details of the guest and render adequate hospitality services to them during their stay in the hotel.
The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation and your stay in the Hotel.
The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.
The Hotel does not accept any liability for any failure by the Hotel to comply with these conditions where such failure is due to circumstances beyond its reasonable control.
If the Hotel waives any rights available to it under these conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

Please contact at fernsresort@xyz.com Or call us on +91-9000000000 , +91-9000000000 for any assistance.