Hotel Cancellation & Refund Policy

This Cancellation & Refund Policy applies to reservations made through this Hotel booking website. The booking website does not collect, process or hold guest payments. All payments, where applicable, are made directly to the Hotel. Accordingly, any refund due to a guest is processed directly by the Hotel.

1. CANCELLATION & REFUND SCHEDULE

The above cancellation and refund schedule is subject to any different cancellation conditions specifically stated in the guest's Reservation Confirmation or for a particular promotional, special or non-refundable rate.

2. CANCELLATION BY THE GUEST

• Cancellation must be communicated to the Hotel before the applicable cancellation deadline.
• The applicable cancellation period will be calculated with reference to the scheduled check-in date and time stated in the reservation.
• A cancellation made 3 days or more before the check-in date will not incur a cancellation charge, subject to the specific booking conditions.
• For a cancellation made less than 3 days before the check-in date, the Hotel may retain one night's room charge, including applicable taxes, and refund the remaining eligible amount.
• Special, promotional or non-refundable rates may have different cancellation and refund conditions, which will be displayed or communicated at the time of booking.

3. NO-SHOW

• If the guest does not arrive at the Hotel on the scheduled check-in date and has not cancelled the reservation, the booking may be treated as a No-Show.
• For a No-Show, the Hotel may retain one night's room charge, including applicable taxes, or apply any different conditions stated in the confirmed reservation.
• Any remaining refundable amount, where applicable, will be determined by the Hotel in accordance with the confirmed booking conditions.

4. EARLY CHECK-OUT

• If a guest checks out before the originally reserved departure date, the refund for unused nights will be subject to the applicable booking and cancellation conditions.
• The Hotel may retain applicable charges where permitted under the confirmed reservation conditions.

5. CANCELLATION OR CHANGES BY THE HOTEL

• If the Hotel is unable to provide the confirmed accommodation, the Hotel may offer an alternative room or accommodation, subject to availability.
• Where a suitable alternative cannot reasonably be provided or is not accepted where applicable, the Hotel may process a refund of the eligible amount paid for the affected reservation.
• Any refund will be limited to the amount actually paid to the Hotel and refundable under the applicable booking conditions.

6. PAYMENT AND REFUND PROCESSING

• The booking website and HBMS do not collect, process or hold guest payments for the reservation.
• Payments, where applicable, are made directly to the Hotel.
• All refunds are processed directly by the Hotel and not by the booking website or HBMS.
• Guests must contact the Hotel directly for refund requests, refund status or any clarification relating to amounts paid to the Hotel.
• The time required for a refund to reach the guest may depend on the payment method and the Hotel's applicable refund process.

7. TAXES, FEES & OTHER CHARGES

• Refund calculations may take into account applicable cancellation charges, taxes, service charges and other amounts that are stated as non-refundable in the reservation conditions.
• Applicable taxes and statutory charges will be handled by the Hotel in accordance with applicable requirements.

8. DUPLICATE OR INCORRECT BOOKINGS

• If a guest accidentally makes a duplicate or incorrect reservation, the guest should contact the Hotel as soon as possible.
• Any refund or cancellation of such reservation will be handled by the Hotel according to the applicable cancellation conditions.

9. FORCE MAJEURE & UNFORESEEN EVENTS

• Refunds or changes arising from circumstances beyond the reasonable control of the Hotel will be considered by the Hotel based on the circumstances, applicable booking conditions and applicable law.
• The Hotel may request supporting information or documents where reasonably necessary to evaluate a refund request.

10. REFUND REQUESTS

• Refund requests should be submitted directly to the Hotel with the booking number, guest name, reservation dates and reason for the request.
• The Hotel may require additional information or documents before processing the refund.
• The booking website and HBMS do not approve, process or issue refunds.

11. CONTACT US

If you have any questions regarding cancellation or refunds, please contact the Hotel at fernsresort@xyz.com or call +91-9000000000 , +91-9000000000.