Privacy Policy

HOTEL PRIVACY POLICY

The Hotel respects the privacy of its guests and website visitors. This Privacy Policy explains how information provided through this website and the Hotel booking engine may be collected, used, stored and protected in connection with hotel reservations, enquiries and guest services. The Hotel is responsible for the guest information collected for reservations and hotel services. HBMS provides the booking-engine technology and may process information on behalf of the Hotel only to the extent reasonably necessary to provide and maintain that service.

1. INFORMATION WE COLLECT
  • We may collect information provided by you when making a reservation, submitting an enquiry or contacting the Hotel.
  • This information may include your name, contact number, email address, address, identification details, reservation details and other information necessary to provide Hotel services.
  • This site or booking engine does not collect online payment from guests; payment is made directly at the Hotel.
2. HOW WE USE YOUR INFORMATION
  • To process and manage your reservation and provide the services requested by you.
  • To communicate with you regarding your reservation, enquiries, check-in, check-out and other Hotel services.
  • To provide customer support and respond to your requests.
  • To maintain Hotel records, improve our services and manage our website and booking operations.
  • To comply with applicable legal, regulatory, accounting and security requirements.
3. RESERVATION INFORMATION
  • Information submitted while making a reservation is provided to and processed for the Hotel for the purpose of confirming and fulfilling the reservation.
  • HBMS may process reservation and technical information as the Hotel's booking-engine technology service provider, to the extent reasonably necessary to operate, maintain, secure and support the booking engine.
  • The Hotel may use reservation information to provide room accommodation, guest services, billing, identification and other services connected with the stay.
  • Guests are responsible for ensuring that information supplied to the Hotel is accurate and up to date.
4. IDENTITY VERIFICATION
  • The Hotel may request valid identification documents at check-in as required by Hotel policy or applicable law.
  • Identification information may be recorded or retained where necessary for guest registration, security, legal compliance or other legitimate Hotel purposes.
5. INFORMATION SHARING
  • The Hotel does not intend to sell or rent guest personal information to third parties.
  • Information may be shared with service providers, including the HBMS booking-engine service provider, professional advisers, authorities or other parties where reasonably necessary to provide Hotel services, maintain security, operate the booking service or comply with applicable law.
  • Information may also be disclosed where required by law, legal process or a lawful request from an appropriate authority.
6. WEBSITE & COOKIES
  • This website may use cookies or similar technologies to support website functionality, remember preferences and improve the user experience.
  • Information collected through website technologies may include browser, device or website usage information where applicable.
  • You may adjust your browser settings to manage cookies; however, disabling certain cookies may affect some website functionality.
7. DATA SECURITY
  • The Hotel takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
  • No method of transmission or electronic storage can be guaranteed to be completely secure, and guests should therefore avoid sending unnecessary sensitive information through unsecured communication channels.
8. DATA RETENTION
  • Personal information may be retained for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain Hotel and financial records, resolve disputes, prevent misuse or comply with applicable legal requirements.
  • Different types of records may be retained for different periods depending on their purpose and applicable requirements.
9. GUEST RIGHTS & REQUESTS
  • Subject to applicable law, guests may contact the Hotel to request information regarding personal data held by the Hotel or to request correction of inaccurate information.
  • Where applicable, guests may also request deletion or restriction of personal information, subject to legal, contractual and operational requirements.
10. CHILDREN'S INFORMATION
  • Information relating to children may be collected where necessary for a reservation, guest registration, occupancy requirements or provision of Hotel services.
  • Such information should be provided by a parent, legal guardian or authorized accompanying adult where appropriate.
11. THIRD-PARTY WEBSITES & SERVICES
  • This website may contain links to third-party websites or services.
  • The Hotel is not responsible for the privacy practices, content or security of third-party websites or services. Guests are advised to review the privacy policies of those third parties before providing information.
12. CHANGES TO THIS PRIVACY POLICY
  • The Hotel may update this Privacy Policy from time to time to reflect changes in its services, website, operational practices or applicable requirements.
  • The latest version published on this website shall apply from the date it is posted, unless otherwise stated.
13. CONTACT US

If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact the Hotel at fernsresort@xyz.com or call +91-9000000000 , +91-9000000000.